Refund policy

Return & Refund Policy

Effective Date: 18 June 2026

Welcome to GM-Shoppingmart. We value our customers and strive to provide a smooth, transparent, and satisfying shopping experience. This Return & Refund Policy outlines the conditions under which returns, exchanges, refunds, and cancellations are accepted for purchases made through our website.

By placing an order with GM-Shoppingmart, you agree to the terms and conditions described in this policy. Please read this policy carefully before making a purchase.

1. Our Commitment to Customer Satisfaction

At GM-Shoppingmart, we are committed to offering quality products across categories including kitchen essentials, home improvement products, electronics, kids' products, toys, skincare products, and other household necessities.

We understand that sometimes a product may not meet expectations, arrive damaged, or differ from what was ordered. In such situations, we aim to resolve issues quickly and fairly through our return and refund process.

2. Eligibility for Returns

Customers may request a return within 7 days from the date of delivery of the product.

To qualify for a return, the product must meet the following conditions:

  • The item must be unused, unwashed, and undamaged.

  • The product must be returned in its original packaging.

  • All accessories, manuals, warranty cards, tags, labels, and promotional items must be included.

  • The item must be in resalable condition.

  • Proof of purchase, order confirmation, or invoice must be provided.

Products returned without original packaging or with signs of use may not qualify for a refund or exchange.

3. Products Eligible for Return

The following products may be eligible for return:

  • Incorrect products delivered.

  • Damaged products received during transit.

  • Defective or malfunctioning products.

  • Products with missing components.

  • Products substantially different from the description displayed on our website.

Return approval remains subject to inspection and verification by our customer support team.

4. Non-Returnable Products

For hygiene, safety, and operational reasons, certain products cannot be returned.

These may include:

  • Opened skincare and personal care products.

  • Used cosmetic items.

  • Products showing signs of wear, usage, or damage caused by customers.

  • Customized or personalized products.

  • Digital products or downloadable content.

  • Gift cards and promotional vouchers.

  • Products marked as "Non-Returnable" on the product page.

  • Clearance, liquidation, or final-sale items.

GM-Shoppingmart reserves the right to reject return requests for products that do not meet return eligibility requirements.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect item, please notify us within 48 hours of delivery.

To process your request efficiently, please provide:

  • Order number.

  • Product name.

  • Clear photographs of the product.

  • Photographs of the packaging.

  • Description of the issue.

Once verified, we may offer one of the following solutions:

  • Product replacement.

  • Exchange for another item.

  • Full refund.

  • Store credit.

The resolution method will depend on product availability and the nature of the issue.

6. How to Initiate a Return

To initiate a return request, please contact our support team.

Contact Details

GM-Shoppingmart
Email: gm.shoppingmart@gmail.com

When contacting us, please include:

  • Full name.

  • Registered email address.

  • Order number.

  • Product details.

  • Reason for return.

  • Relevant images if applicable.

Our customer support team will review your request and respond with further instructions.

Unauthorized returns may not be accepted.

7. Return Approval Process

After receiving your return request:

  1. Our team will review the details submitted.

  2. Additional information may be requested if necessary.

  3. Return eligibility will be determined.

  4. Approved returns will receive return instructions.

Approval generally takes between 1 and 3 business days depending on the nature of the request.

GM-Shoppingmart reserves the right to decline any return request that does not comply with this policy.

8. Return Shipping

Depending on the reason for the return, shipping responsibilities may vary.

If GM-Shoppingmart Is Responsible

We will bear return shipping costs when:

  • Wrong item was delivered.

  • Product arrived damaged.

  • Product is defective.

  • Essential components are missing.

If Customer Is Responsible

Customers may be required to bear return shipping charges when:

  • The return is based on personal preference.

  • The product is no longer needed.

  • Incorrect product was ordered by the customer.

  • Return does not result from seller error.

Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.

9. Product Inspection

After we receive the returned product, it will undergo quality inspection.

Inspection may verify:

  • Product condition.

  • Original packaging.

  • Completeness of accessories.

  • Evidence of usage.

  • Authenticity of the return claim.

If the returned item fails inspection, the return request may be rejected and the item may be shipped back to the customer.

10. Refund Policy

Once a return is approved and inspected, eligible refunds will be processed.

Refunds may be issued through:

  • Original payment method.

  • UPI transfer.

  • Bank transfer.

  • Store credit.

The refund method may vary depending on the payment method originally used.

11. Refund Timeline

After approval, refunds are generally processed within 5 to 10 business days.

However, actual credit timelines may vary based on:

  • Bank processing schedules.

  • Payment gateway procedures.

  • UPI provider timelines.

  • Card issuer policies.

Customers will receive confirmation once the refund has been initiated.

12. Cash on Delivery (COD) Orders

For Cash on Delivery purchases:

  • Refunds cannot be issued in cash.

  • Customers may be asked to provide bank account details or UPI information.

  • Refunds will be transferred electronically after verification and approval.

Processing times for COD refunds may vary depending on banking systems.

13. Exchange Policy

GM-Shoppingmart may offer exchanges under the following circumstances:

  • Product received is defective.

  • Product received is damaged.

  • Incorrect product delivered.

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may provide:

  • Alternative replacement.

  • Store credit.

  • Full refund.

14. Order Cancellation Policy

Customers may request order cancellation before shipment.

If the order has not yet been processed or dispatched:

  • Cancellation may be approved.

  • Full refund may be issued.

Once an order has been shipped, cancellation requests may not be accepted.

Customers may instead need to follow the standard return procedure after delivery.

15. Refused Deliveries

If a customer refuses delivery without prior authorization:

  • Shipping charges may be deducted from any applicable refund.

  • Repeated refusal of deliveries may affect future order eligibility.

16. Fraud Prevention

To protect customers and maintain service quality, GM-Shoppingmart reserves the right to investigate suspicious return activities.

We may reject requests involving:

  • Excessive returns.

  • False claims.

  • Product tampering.

  • Missing components.

  • Abuse of promotional offers.

  • Unauthorized chargebacks.

Legal action may be pursued in cases involving fraud or misuse.

17. Limitation of Liability

GM-Shoppingmart's liability for approved claims shall be limited to the purchase price paid for the product.

We shall not be responsible for:

  • Indirect losses.

  • Consequential damages.

  • Loss of profits.

  • Delays caused by shipping carriers.

  • Events beyond our reasonable control.

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Inspecting orders upon delivery.

  • Reporting issues promptly.

  • Preserving original packaging when seeking returns.

  • Following return instructions provided by customer support.

Failure to comply may affect return eligibility.

19. Changes to This Policy

GM-Shoppingmart reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically to remain informed about current terms.

20. Contact Information

If you have any questions regarding returns, refunds, exchanges, cancellations, or order-related concerns, please contact us:

GM-Shoppingmart
Customer Support Email: gm.shoppingmart@gmail.com

We are committed to providing reliable service, quality products, secure shopping, fast support, and a customer-first experience. Thank you for choosing GM-Shoppingmart.