Shipping policy

Shipping Policy

Effective Date: 18 June 2026

1. Introduction

Welcome to GM-Shoppingmart. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Our goal is to provide a smooth, transparent, and reliable shopping experience for all customers.

By placing an order with GM-Shoppingmart, you agree to the terms outlined in this Shipping Policy.

Please read this policy carefully before making a purchase.

2. Order Processing

Once an order is successfully placed, our team begins processing it for shipment.

Order processing includes:

  • Order verification

  • Payment confirmation

  • Inventory allocation

  • Quality inspection

  • Packaging preparation

  • Shipment scheduling

Most orders are processed within 1–3 business days after successful payment confirmation.

Orders are generally not processed on:

  • Sundays

  • National holidays

  • Public holidays

  • Company-declared holidays

Processing times may vary during peak shopping periods, promotional events, seasonal sales, or unforeseen operational circumstances.

3. Shipping Coverage

GM-Shoppingmart currently ships products to eligible locations across India.

We continuously work with logistics partners to expand our delivery network and improve service coverage.

Some remote, rural, or restricted areas may experience:

  • Longer delivery timelines

  • Limited shipping options

  • Additional verification requirements

We reserve the right to refuse shipment to locations where delivery is not feasible.

4. Shipping Charges

Shipping charges are calculated based on several factors, including:

  • Product category

  • Product weight

  • Package dimensions

  • Delivery destination

  • Promotional offers

  • Shipping method selected

Customers will be able to view applicable shipping charges during checkout before completing their purchase.

Free Shipping

GM-Shoppingmart may offer Free Shipping promotions on selected products, categories, or order values.

For example:

  • Free Shipping on orders above a specified purchase amount.

  • Limited-time promotional shipping offers.

  • Category-specific free delivery promotions.

Eligibility requirements for Free Shipping may change without prior notice.

5. Delivery Timeframes

Estimated delivery timelines vary depending on the delivery location and logistics provider.

Typical delivery estimates are:

Metro Cities

Estimated delivery: 3–7 business days

Tier 2 and Tier 3 Cities

Estimated delivery: 5–10 business days

Remote Locations

Estimated delivery: 7–15 business days

Delivery timelines are estimates only and should not be considered guaranteed delivery commitments.

6. Delivery Delays

While we strive to deliver all orders within estimated timelines, delays may occur due to factors beyond our control.

Possible causes include:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • High order volumes

  • Customs inspections (if applicable)

  • Courier service issues

  • Incorrect customer information

GM-Shoppingmart shall not be held responsible for delays caused by such circumstances.

7. Order Tracking

Once an order has been shipped, customers will receive shipment confirmation details.

Tracking information may include:

  • Tracking number

  • Courier partner information

  • Shipment status updates

  • Estimated delivery date

Customers can use the tracking information provided to monitor shipment progress.

Tracking updates may take 24–48 hours to appear after shipment dispatch.

8. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your package.

If delivery cannot be completed because:

  • The recipient is unavailable

  • The address is incorrect

  • The address is incomplete

  • Delivery is refused

the shipment may be returned to us.

Additional shipping charges may apply for re-shipment requests.

9. Customer Responsibilities

Customers are responsible for providing:

  • Accurate name

  • Correct shipping address

  • Valid contact number

  • Accurate postal code

  • Delivery instructions when necessary

GM-Shoppingmart shall not be responsible for delays, failed deliveries, or losses resulting from incorrect information provided by customers.

10. Address Changes

Customers may request delivery address modifications before the order is dispatched.

Once an order has been shipped:

  • Address modifications may not be possible.

  • Additional charges may apply if rerouting is available.

Address change requests are subject to courier limitations and operational feasibility.

11. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and locations.

COD availability depends on:

  • Delivery area

  • Order value

  • Product category

  • Customer purchase history

GM-Shoppingmart reserves the right to:

  • Restrict COD availability

  • Require prepaid payment

  • Cancel COD eligibility for certain orders

Customers are requested to keep the exact payment amount ready at the time of delivery whenever possible.

12. Partial Shipments

In some situations, items from the same order may be shipped separately.

This may occur due to:

  • Inventory availability

  • Product sourcing requirements

  • Warehouse locations

  • Packaging considerations

Customers will be informed if multiple shipments are necessary.

Additional shipping charges generally will not apply unless otherwise specified.

13. Product Availability

All products displayed on the website are subject to availability.

In rare situations:

  • Products may become unavailable after order placement.

  • Inventory discrepancies may occur.

  • Supplier limitations may affect fulfillment.

If a product becomes unavailable:

  • Customers may be offered an alternative.

  • A replacement product may be suggested.

  • A refund may be issued.

GM-Shoppingmart reserves the right to cancel unavailable orders.

14. Damaged Packages

Customers should inspect packages upon delivery.

If the package appears:

  • Damaged

  • Opened

  • Tampered with

  • Leaking

  • Incomplete

Customers should:

  • Refuse delivery if appropriate.

  • Photograph the package.

  • Contact customer support immediately.

Prompt reporting helps us investigate and resolve issues efficiently.

15. Missing Items

If an order arrives with missing items, customers should notify us within 48 hours of delivery.

Please provide:

  • Order number

  • Product details

  • Photos of the received package

  • Description of missing items

Our team will investigate and provide appropriate resolution.

16. Lost Shipments

Although uncommon, shipments may occasionally be lost during transit.

If tracking information indicates unusual delays or shipment loss:

  • Contact customer support.

  • We will coordinate with the courier partner.

  • An investigation may be initiated.

Resolution options may include:

  • Replacement shipment

  • Store credit

  • Refund

Resolution remains subject to verification.

17. Delivery Refusal

Customers may refuse delivery only under appropriate circumstances, such as:

  • Damaged packages

  • Incorrect products

  • Unauthorized orders

Repeated refusal of legitimate deliveries may result in:

  • Restriction of COD privileges

  • Account review

  • Order limitations

18. International Shipping

Currently, GM-Shoppingmart primarily serves customers within India.

If international shipping becomes available in the future:

  • Additional charges may apply.

  • Customs duties may apply.

  • Import taxes may apply.

  • Delivery timelines may vary.

Customers will be responsible for complying with applicable import regulations.

19. Force Majeure

GM-Shoppingmart shall not be liable for delays or inability to fulfill shipping obligations due to events beyond reasonable control.

Such events may include:

  • Natural disasters

  • Floods

  • Earthquakes

  • Storms

  • Fires

  • Government actions

  • Labor strikes

  • Transportation disruptions

  • Epidemics

  • Pandemics

  • Communication failures

Delivery commitments may be suspended during such events.

20. Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

  • Safety regulations

  • Legal requirements

  • Carrier limitations

  • Regional regulations

Orders containing restricted items may be canceled or modified.

Customers will be informed whenever possible.

21. Customer Support

For shipping-related questions, customers may contact us for assistance.

Our support team can help with:

  • Order tracking

  • Delivery status

  • Shipping concerns

  • Missing shipments

  • Damaged deliveries

  • Address updates (before dispatch)

22. Changes to Shipping Policy

GM-Shoppingmart reserves the right to update, revise, or modify this Shipping Policy at any time.

Updates may occur due to:

  • Business requirements

  • Legal compliance

  • Logistics changes

  • Operational improvements

Revised policies will be posted on our website with an updated effective date.

Continued use of our services constitutes acceptance of the updated policy.

23. Contact Information

If you have any questions regarding shipping, delivery, order tracking, or logistics, please contact us:

GM-Shoppingmart

Customer Support Email: gm.shoppingmart@gmail.com

We appreciate your trust in GM-Shoppingmart and remain committed to providing reliable delivery, transparent communication, and a superior shopping experience for all our customers.

Thank you for shopping with GM-Shoppingmart.